Privacy Policy

Ascension Enterprise is committed to complying with the terms of the General Data Protection Regulation (GDPR) and to the responsible and secure use of your personal data. Ascension Enterprise has a legitimate interest in processing personal data in order to provide counselling services. The purpose of this statement is to let you know what personal information Ascension Enterprise collects and holds, why we collect this data, how long it is kept and your rights over your personal data.

1. Information about you

1.1 We collect personal information from you when you enquire about our services in order to set up an initial consultation. This information includes contact details, your availability and other relevant personal information.

1.2 When you have signed up to a membership, we will record notes during your sessions to help us best support you with our services. If you have signed up to our Gold or Premium Memberships, these notes will be converted into weekly reports as part of our service. Once you are finished with our mentoring, coaching and/or counselling services, all data regarding these services are stored securely for 7 years and then destroyed.

1.3 When you enquire about our services, we ask for contact details and relevant personal information from you that is needed to answer your enquiries and to keep you informed about services that may be of interest to you. This data is stored securely for as long as you agree to be kept informed of Ascension Enterprise’s activities.

2. Our use of this information

2.1 Your personal information will be used only to provide you with our services and to give you information relating to our services. We will not share your personal details with any other person or organisation without your knowledge and permission, unless there is a legal requirement, if there is a child or adult safeguarding issue, or a perceived risk of harm. A breach of confidentiality is when a person shares information with another in circumstances where it is reasonable to expect that the information will be kept confidential.

3. Security

3.1 We will take all reasonable precautions to prevent the loss, misuse or alteration of information you give us.

3.2 Communications in connection with this service may be sent by e-mail or WhatsApp Business Chat. E-mail, unless encrypted, is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects, we cannot bear responsibility for all communications being virus-free.

4. Your rights over your personal data

4.1 If you would like to see the information we hold about you, or would like to correct, update or delete any records, please email us at admin@ascensionenterprise.co.uk. If you have any concerns about our use of your data, please also contact us at admin@ascensionenterprise.co.uk. We will do our utmost to resolve any concerns you have, but if these are not resolved to your satisfaction, you may choose to contact the ICO.